This blog post is inspired by a podcast called ‘Masters of Scale’. In one episode we have Reid Hoffman of LinkedIn fame interviewing the Co-Founder & CEO of Airbnb, Brian Chesky. Brian opens with the concept of designing a 7-star experience, which he then stretches to 11. His submission –...
Employee Experience 101
Since time immemorial, the term ‘customer delight’ has been used in many board room discussions. The focus of ‘experience’ and ‘delight’ has always been the customer, seldom, the employee. This changed, to an extent, in the early 2000s when businesses began pursuing ‘employee satisfaction’. At the turn of the decade,...
Uber Cool ‘Rommel’
Early morning on any given workday could mean only one thing. Work sling bag on left shoulder and overnighter on the other, I make a beeline to the airport. For those who groan about the Bangalore traffic, the silver lining of departing at sunrise is the heady feeling of zipping...